Frequently Asked Questions
How long does it take to receive a non-custom order and what are the shipping rates?
- Shipping times vary depending on the shipping method you select. Learn more about our current options and rates on our Shipping Information page. If you have questions about what method you need so that you can receive your order before your getaway or event, please email customer service ( firstname.lastname@example.org) for advice.
How long does it take to receive a custom order?
- The delivery time frame for Made-to-Order custom items = the combined total business days adding the Shipping Method days (as indicated by your selection at checkout) to Production days (an additional 7-10).
Do you ship to other countries?
Do Gift Certificates expire?
ProductsWhat is the difference between INseam and OUTseam?
- The INseam is that seam on the inside of the leg of shorts or pants that begins at the bottom of the garment (below the fly) and extends to the bottom of the hem
- The OUTseam is that seam on the outside of the leg of shorts or pants that begins at the top of the waistband and extends to the bottom of the hem
What is the difference (for women's board shorts) between lower rise, regular rise, and high rise? In general:
- Lower Rise = top of waistband approx 2.5" below your belly button
- Regular Rise = top of waistband approx 1.5" below your belly button
- High Rise = top of waistband approx 1" above your belly button
How can I tell what size I am?
- For the most accurate sizing, you would want to reference your body measurements with our size chart. The size chart is accessible from any product page by clicking the "Sizing Chart" link in the header at the top of the page.
Are the women's board shorts lined?
- All of our board shorts are unlined, for "convertible" usage between land and water activities. With the exception of the lightest solid colors (aqua, baby pink, white), all are opaque - even when wet. Although you can comfortably wear them as your only bottom, most women prefer to wear something underneath. For your water activities, a bikini bottom works great as it too will dry quickly like your board shorts. And for dry-land activities like gardening, running errands, hanging out, etc. your regular undies work just fine. You will find that the satin-smooth feel of the inside of our brushed microfiber board shorts is comfortable either way.
Use + Care
Can I wear this stuff in chlorinated pools and hot tubs?
- Yes. All of our fabrics are colorfast in properly chlorinated water.
What is the material used to make this stuff?
- 95% of the stuff we sell is made from 100% microfiber polyester, a fabric we introduced in 2001. This fabric is awesome! Buttery soft finish from a "sanding" process, dries instantly, resists fading and shrinkage and looks as good after 1,000 washes as it did the day you received them.
How do I wash them?
- Simple. Machine wash cold. Always a good idea to wash darks separately and use the gentle cycle. No bleach. Tumble dry low or line dry - they will air dry quickly on a line or a rack.
The Custom Manufacturing Program
I want to order a custom but I’ve never worn the XELOS or XELOSETTE Brand before. Can I buy a returnable pair to try on before I buy a non-returnable custom pair?
- Yes. It’s a great idea to try the fit before you invest in a custom. Non custom items (except on-sale merchandise) are returnable for your choice of a refund, exchange, or store credit.
Can I make changes to my order after I place it?
- Custom Orders – no.
- Non-custom - we will try to accommodate your request. Please email email@example.com with your order # and request and we will do our best.
Private Label + Contract Manufacturing
I want to start my own board shorts line. Can you make board shorts with my label in them?
- No. We stopped doing private label and contact manufacturing in 2005.
Do you sell your fabrics?
Walk-In Retail / Will Call
Can I buy at the warehouse or pick up my order there?
- No. We did walk in business in Costa Mesa, CA from 1999 until 2007 when we became a 100% online seller. Since then, we're unable to accommodate walk-in traffic at our warehouses.