Returns + Exchanges

For status on a pending Exchange or Return, email info@boardshortsworld.com with "Return Status for Order # ____" in the subject line.  We'll get right back to you!

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Our Return Policy is Simple. We want you to be completely satisfied with your purchase.

  • Full Custom Products (configure length, thread, pockets, etc.) Product name will contain "Full Custom". Once placed, custom orders cannot be canceled, modified, or refunded.
  • Custom Length | Build-Your Own Products Product name will contain "Custom Length or Build Your Own".
    • We will allow a one-time courtesy exchange on Items from these new programs where length was the only customization. 
  • Styles marked with the following on product page:
    • This style is not eligible for refund - exchange or store credit only.
  • All others - Your choice of Refund, Exchange, or Store Credit
    • For your choice of a refund or exchange, send your merchandise to us so that we receive it within:
      • 30 days of our ship date (USA + Canada addresses)
      • 75 days of our ship date (Addresses not in the USA + Canada)
      • Store credit is issued for returns received beyond the time frames specified above.

Exchanges are sent out to you with Free Shipping.

A return form is enclosed with every shipment. If you need a replacement form click here.

(NOTE: This form is not for Outlet returns. For Outlet returns click here.)

 Any promotional discount received from the use of a coupon code that is valid on a minimum purchase amount becomes invalid if subsequent returns drop the net purchase amount below the dollar minimum required to qualify for the promo initially. Refunds are adjusted accordingly (i.e. the now invalid coupon amount is deducted from the refund).