Terms of service

Due to the order fulfillment process of our business (which may involve manufacturing some or all of your order), orders cannot be canceled or modified once placed. In the unlikely event of a circumstance that precludes our ability to deliver your order on time, we will contact you to present options - including issuance of a full refund. "On time" means within the time frame for the delivery method you selected at checkout. In any case, you may return your order within 30 days of our shipping date to receive a refund (on everything except sale and custom merchandise).

Custom orders cannot be cancelled or modified and will take longer to receive. The delivery timeframe for custom items is the combined total business days, adding the Shipping Method days (as indicated by your selection at checkout) to Production days (7-10). Non-custom items ordered with custom items will ship together upon completion of your made-to-order item (s). It is understood that the tolerable deviation for finished length measurement is +/- 1/2" due to variations in seam allowance in the manufacturing process.

Return Policy:

  • Full Custom Products (configure length, thread, pockets, etc.) Product name will contain "Full Custom". Once placed, custom orders cannot be canceled, modified, or refunded. We offer a Custom Remake Program to provide a remake for a nominal fee ($25)
  • Custom Length | Build-Your Own Products Product name will contain "Custom Length or Build Your Own".
    • Exchange or Store Credit 
  • All others - Your choice of Refund, Exchange, or Store Credit
    • For your choice of a refund or exchange, send your merchandise to us so that we receive it within:
      • 30 days of our ship date (USA + Canada addresses)
      • 75 days of our ship date (Addresses not in the USA + Canada)
      • Store credit is issued for returns received beyond the time frames specified above.

Shipping charges are non-refundable, and actual delivery timeframes are estimated with no date-specific delivery guarantees. If the actual delivery time for your order falls outside the published delivery timeframe for the shipping method selected at checkout, we will adjust the shipping charge so that you only pay for the shipping you ultimately get.  Note that any product with the words "Custom" or "Build Your Own" in the product name will take an additional 5 - 10 business days for delivery (beyond the shipping timeframe for the shipping method chosen at checkout)

Domestic Orders are sent via USPS with no signature required at delivery.  Confirmation of delivery at usps.com will serve as proof that your order was delivered. If you require a signature at delivery, simply add a note to your order.

International Shipments

Economy shipments will move from the United Postal Service to your country via Global Post and ultimately delivered to your door by your country's postal service

Due to delays out of our control associated with exporting via the international economy shipping method and the lack of updated tracking after acceptance by your country, please consider one of the UPS shipping services offered at checkout.

For customers outside of the USA, you will be responsible for the payment of any duties, taxes, etc. (as required by your country) related to your shipment.

We recommend providing a phone number when placing your international order - the best way the carrier can contact you regarding collection of any required payment for VAT, Duties, etc. for importation of your order. We understand that some customers are not comfortable providing phone numbers and therefore it is not required to make a purchase from our site. However, if you decide NOT to provide a phone number, it is YOUR RESPONSIBILITY to monitor the portal on our site and contact the carrier directly regarding customs clearance (upon order placement, our system automatically provides a link for you to monitor current order status). If your order is returned to us unclaimed, your refund will be net of the shipping costs we incur in our attempt to ship you the merchandise you order which will be double the amount of shipping on your order as we incur round-trip shipping costs on international shipments.

Unclaimed orders held at a postal facility that are ultimately returned to us will qualify for store credit for the merchandise portion of the invoice with no credit for shipping charges. It is your responsibility to pick up your shipment when notified by the carrier.